December 1st 2023

Five Trends Shaping The Future Of Customer Experience In 2018

Money talks.Particularly when it comes to customer experience, money talks.

When it comes to money  the CEO decides. So the priorities of the CEO matters, because what the CEO focuses on grows. And generally there’s a lot of pressure on the CEO from the board to make quarterly dividends. With so much board focus on quarterly profits and growth, it’s hard for the CEO to truly focus on customer experience —which involves long-term investments, or being misunderstood by wall street for long periods of time.

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The value of analytics and big data in digital transformation

Big data and analytics are topics firmly embedded in our business dialogue. The amount of data we’re now generating is astonishing. Cisco predicts that annual global IP traffic will reach 3.3 ZB per year by 2021 and that the number of devices connected to IP networks will be more than three times the global population by 2021, while Gartner predicts $2.5M per minute in IoT spending and 1M new IoT devices will be sold every hour by 2021. It’s testament to the speed with which digital connectivity is changing the lives of people all over the world.

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Business Analytics Market Factors Will Contribute to the Global Industry Growth in the Coming Years

Global Business Analytics Market: Overview

The business analytics and intelligence can be defined as a combination of the two major segments namely the business intelligence and analytics. As the data grows, the business intelligence needs to be more upgraded in order to analyze the data with more details and segregate this huge data into the structured and unstructured form.

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3 Examples Of How Augmented Reality Improves The Customer Experience

At one point the television was the closest thing to making viewers feel they were physically experiencing something from their couch. Today augmented reality has given companies the ability to put to create an even more compelling experience than the two dimensional view from our televisions and screens. Augmented reality is a computer generated image of a person's view. The view of reality is modified by a computer.

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Creating the Workplace of the Future, Today

Service providers like Amazon and Lyft have transformed the consumer customer service experience. With just a few taps on a smartphone or clicks of a mouse, consumers can have virtually any product delivered to their door, or summon a car to pick them up within minutes.

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Designing the ultimate customer experience in real-time

Features alone are no longer enough to win in today’s markets. In the past, the bells and whistles of a product or service could lure interest. It may even grab the headlines of trade newspapers and magazines.

Not in today’s customer-centric, online and hyper-competitive market. It may pique interest, but ultimately it is the customer experience that seals the deal. A lousy experience can not only drive customers away; it can impact pipelines, reduce bottom lines and tarnish reputations.

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Artificial Intelligence Is the New Business Intelligence

Artificial intelligence (AI) is a theme that’s been frequently dramatized by the entertainment industry. We see it in the form of humanoid figures with superhuman intelligence.

These AI marvels work 24/7, nearly at the speed of light, yet they never get tired or complain. What’s more, they can remember every detail and learn from every experience, so they constantly get smarter.

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