The mobile revolution has raised consumers’ expectations of how they communicate — not just with each other, but also with companies of all sizes. Today, customers expect a consumer-like experience in all of our interactions — whether buying a $30 Bluetooth speaker or a $1 million home.
How are organizations responding to this new mandate? We asked customer experience thought leaders what organizations are doing — and what they should do — to capitalize on this disruptive shift in how customers interact with business.

San Jose, California: KickFire, a provider of IP address intelligence and company identification technology, has announced the release of its business intelligence connection into Google Analytics®. B2B marketers utilizing Google Analytics can identify the actual companies visiting their website from organic search or digital marketing efforts, including AdWords® campaigns.

Independent work is on the rise, thanks in part to new digital platforms that allow people to find work and offer their skills. What will this do to traditional work routines?

The traditional 9-to-5 job has taken a beating in recent years as more people have worked from home and as independent work has increased.

Something unexpected happened recently at the Facebook Artificial Intelligence Research lab. Researchers who had been training bots to negotiate with one another realized that the bots, left to their own devices, started communicating in a non-human language.

In order to actually follow what the bots were saying, the researchers had to tweak their model, limiting the machines to a conversation humans could understand.

The world of business intelligence (BI) is evolving. Big data is now moving from the sole care of data scientists and becoming accessible to employees throughout organizations. The mystique surrounding data analytics is falling away, with tools designed to let non-technically-minded people understand metrics.

Information that supports good business decisions is just a click away. In short, BI is becoming available to everyone.

One of the biggest heroes of modern customer experience likely isn’t someone you’ve heard of before, but the rags to riches tale of Harry Selfridge is as educational as it is fascinating. Harry’s approach to customer experience pushed the envelope of the day but created many of our modern practices and can teach today’s companies how to reach out to customers and impress them with new ideas.

In today's extremely competitive business scenario many businesses are adopting innovative strategies to tap growth. But some dynamic business leaders are viewing the present slowdown as an opportunity. They are successfully leveraging the power of data to analyze competition, optimize their resources, enhance customer experiences, take informed decisions and gauge upcoming market trends.

In this episode of the Data Show, I spoke with Evangelos Simoudis, co-founder of Synapse Partners and a frequent contributor to O’Reilly. He recently published a book entitled "The Big Data Opportunity in Our Driverless Future", and I wanted get his thoughts on the transportation industry and the role of big data and analytics in its future.