
Equipping Employees For Customer Experience

B2B customer experience continues to be center stage with a majority of corporate executives listing this is one of their strategic initiatives for 2017. However, fewer than 15% of B2B marketers (those most often charged with customer experience initiatives) state that they feel “customer experience is ingrained in the fabric of their company, according to a study from B2B International.
3 paths to analytics leadership roles

Companies are on the hunt for analytics executives, but where can they find talent in such a new field?
In the past couple of years, organizations in all kinds of industries have created hundreds of new executive roles in analytics. Employers are on the hunt for leaders who not only understand the massive amounts of data at their disposal, but also are able to identify the threats and opportunities that arise as the analytics landscape evolves.
Robots aren't coming - they're already here

Robotics and AI are presenting technologists with an opportunity to have a Steve Jobs moment.
If there is one thing the last year has shown me in my global travels and work, it’s this: now is the time for CDOs to determine their grand vision for artificial intelligence and machine learning and how it will shape their business strategy. Why? Because the robots are not coming.
Microsoft Widens Business Intelligence Approach - Is Everyone A Business Analyst Now?

In the age of democratized Business Intelligence (BI), everyone including cakemakers starts to be able to use business analytics in a form that is often embedded inside their wider use of everyday software.
In the future, everyone will be a business analyst. Well, not exactly, workers will actually carry on being salespeople, dentists, pharmaceutical research specialists, children’s entertainers, accountants and cakemakers.
Five Customer Experience Lessons Retailers Can Learn from Foot Locker

The retail industry ain't what it used to be. From beacons and augmented reality to in-store devices and check-out free experiences (here's looking at you, Amazon), brands are constantly coming up with new ways to improve the retail experience to get customers to buy.
Computers are starting to reason like humans

How many parks are near the new home you’re thinking of buying? What’s the best dinner-wine pairing at a restaurant? These everyday questions require relational reasoning, an important component of higher thought that has been difficult for artificial intelligence (AI) to master. Now, researchers at Google’s DeepMind have developed a simple algorithm to handle such reasoning—and it has already beaten humans at a complex image comprehension test.
3 must-have business analytics features for your credit union

In today’s age of digital everything, most credit unions have an abundance of data stored. They have data about their members, like age, marital status, products used, credit reports. And they also have operational data about who uses mobile banking, who pays their bills online, as well as about preferences for text messages versus phone calls, or eStatements versus paper statements.
How to start an analytics journey

The words “data”, “analytics” and “algorithms” are being heard across organizations. Boards are prompting companies to go digital and use analytics for decision making. Even the government is planning to use analytics in its functioning. For instance, the chief minister of Andhra Pradesh tracks the progress of key initiatives in his state through descriptive analytics on a visual dashboard.
So how exactly does one kick-start an analytics journey in an organization?