December 1st 2023

What Comes Next for Chatbots and Customer Experience

Chatbots are a simple and fun way to help shoppers find what they are looking for and enhance their online customer experience. Thanks to recent advances, web developers are now creating chatbots that are ever-more human, aiding the flow of communication by recognizing verbal patterns and interpreting non-verbal signs.


Chat applications such as WhatsApp and Facebook messenger allow users to access various services via chatbots. But chatbots are also business tools, designed to provide low-cost customer support, friendly advice and instant help with consumer queries.

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Global Cloud-Based Business Analytics Software Market Expected to Reach $57,055 Million by 2023 - Allied Market Research

According to a recent report published by Allied Market Research, titled, "Cloud-Based Business Analytics Software Market by Deployment Model, End User, and Application: Global Opportunity Analysis and Industry Forecast, 2017-2023," the global Cloud-Based Business Analytics Software Market was valued at $28,854 million in 2016, and is projected to reach at $57,055 million by 2023, growing at a CAGR of 10.2% from 2017 to 2023. In 2016, the hybrid cloud segment accounted for the highest revenue share in the business analytics software market.

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Artificial Intelligence Certification Program Lauded as a Great Success by Attendees and Industry Experts

Muscat, Oman – May 8, 2018 – The first Artificial Intelligence Certification Program has been inundated with positive feedback from participants and industry experts for the outstanding quality of the course and value in providing guidance on developing high-impact AI strategies.

The program organized by Persontyle in partnership with CSER and School of Data Science and Engineering UK, was held on April 18-19, 2018 at the City Seasons Muscat. The 2-day certificate program followed the skills framework and curriculum of European Data Science Academy for business leaders and professionals to jump-start their Enterprise AI strategy to grow and compete using big data, IoT, and deep machine learning.

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Seven Most Popular Analytics Tools Used in Business | Quantzig

LONDON--(BUSINESS WIRE)--Mar 19, 2018--Quantzig, a global analytics solutions provider, has announced the completion of their latest article on the seven most popular analytics tools used in business.

This press release features multimedia.View the full release here:

7 Analytics Tools That Every Manager Should Know About (Graphic: Business Wire)

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How AI will solve CSPs’ customer experience woes (Reality Check)

For too long communications service providers (CSPs) have been falling behind in customer experience (CX), while other industries have evolved to deliver amazing results. Retail, banking, and even some insurance companies are creating superior customer experiences that double as a competitive advantage. So, what’s stopping CSPs from achieving the same success? A number of factors come into play, including the complexity of service delivery and changing consumption models. But in the face of these challenges, artificial intelligence (AI) is here to help.

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5 Components of a Great Customer Experience Program

Customer experience is the new global currency for companies looking to invest in differentiation and growth. Best-in-class firms have leaped in eagerly, capturing customer feedback at every touchpoint, closing the loop quickly and integrating efforts across their entire organization.There are many different theories on how to build and sustain a customer experience program, and advancing technology continues to provide lots of cutting-edge measurement, reporting and planning tools. However, understanding foundational components is essential for company leadership as they look to adopt best practices. Here are five basic concepts to help firms raise their CX game.

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